Veteran Owned & Operated

    24/7 HVAC & Plumbing Answering Service

    You're under a sink or up in an attic. Mila answers the phone, gets the job details, flags emergencies, and books the work, so a missed call never turns into a missed job. ๐Ÿ”ง

    Or call our home services demo line: (725) 900-3955. Calls may be recorded for quality.

    Tap the orb to talk to Mila ๐ŸŽ™๏ธ

    When the AC dies, they call the first contractor who picks up

    Homeowners with a leak or a broken furnace don't leave a voicemail and wait. They call the next company on Google. An answering service for your HVAC or plumbing business picks up every call, day or night, so that job goes on your schedule instead of someone else's.

    What your AI answering service handles

    Answers 24/7 ๐ŸŒ™

    Nights, weekends, holidays, and peak season when the phone won't stop ringing.

    Flags emergencies ๐Ÿšจ

    No heat, no AC, burst pipe, sewage backup. Mila flags urgent calls and gets them to you right away.

    Captures job details ๐Ÿ“

    Name, address, phone, what's wrong, and the equipment involved, all sent to you in about a minute.

    Books service calls ๐Ÿ“…

    Callers can pick a time for an estimate or service visit right on the call.

    Answers common questions ๐Ÿ’ฌ

    Service area, hours, what you work on, and how scheduling works.

    Sounds like your company ๐ŸŽ™๏ธ

    We set Mila up with your services, your service area, and your rules for every type of call.

    How it works

    Set up for your business, start to finish

    1

    Quick call

    We learn your services, service area, and what counts as an emergency for you.

    2

    We build it

    We set up Mila with your company info and test it until it sounds right.

    3

    You approve it

    Nothing goes live until you've heard it and said yes.

    4

    Calls get answered

    You get the jobs, Mila handles the phone.

    Plus missed call text back

    If a homeowner hangs up before talking to anyone, they get a friendly text right away so you can still win the job.

    AI answering service vs a traditional call center

    Many answering services for contractors bill per minute or per call, so your busiest season costs the most. With OConn Automation you get one predictable monthly price, 24/7 coverage, and every caller's details sent to you automatically. And you work directly with the owner, not a call center.

    Built for home service pros

    HVAC companies
    Plumbers
    Electricians
    Roofers
    Septic companies
    Other home service contractors

    HVAC & plumbing answering service FAQ

    What does an HVAC or plumbing answering service do?

    It answers your business phone when you can't, collects the caller's info and job details, flags emergencies, and sends everything to you. Mila can also answer common questions and book service calls.

    How does Mila handle emergency calls?

    We set rules for what counts as an emergency in your business, like no heat, a burst pipe, or a septic backup. Mila flags those calls and gets them to you first.

    How much does it cost?

    We charge one flat monthly price based on what you need, so there are no per-call surprises in peak season. Book a free demo and we'll give you an exact quote.

    Does it work after hours and on weekends?

    Yes. Mila answers 24 hours a day, 7 days a week, including holidays.

    Can I hear it first?

    Yes. Try the home services demo site or call (725) 900-3955 and talk to Mila yourself.

    How long does setup take?

    It depends on your business, but we handle all of it, and nothing goes live until you approve it.

    Ready to stop losing jobs to voicemail?

    Book a free, no pressure demo and hear how Mila would answer your phone.

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