Privacy Policy
Effective October 14, 2026
OConn Automation LLC ("OConn Automation," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
Information We Collect
We collect the following information:
- Contact information you or your customers provide, such as name, phone number, and email address, when a call is answered by our AI voice service or a form is submitted on this website.
- Call recordings and transcripts, where permitted by applicable law and disclosed at the start of the call.
- Appointment, scheduling, and CRM data processed on behalf of our clients.
- Standard website usage data (such as pages visited) collected via cookies or analytics tools.
How We Use Information
We use collected information to:
- Operate and provide our AI call-answering and automation services.
- Schedule and manage appointments on behalf of our clients.
- Communicate with clients and their customers about service-related matters.
- Improve and maintain our services.
- Comply with legal obligations.
Call Recording
Where calls are recorded, callers are notified at the start of the call. We comply with applicable state consent requirements, including two-party consent states, and do not use recordings for purposes beyond providing and improving our services.
Sharing of Information
We do not sell personal information. We share information only with service providers who help us operate our platform (such as our CRM and communications infrastructure provider), and only as necessary to provide our services. We may disclose information if required by law.
Text Messaging (SMS)
If you call our business line, book an appointment, or opt in through our website chat widget, we may send you text messages related to your request, such as call confirmations, appointment confirmations and reminders, and responses to your questions. If you separately opt in to marketing messages, we may also send occasional promotions and service announcements. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Retention
We retain information for as long as needed to provide our services or as required by law, and delete it upon a valid request or when no longer needed.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect, including encrypted connections, access controls limited to authorized personnel, and secure, industry-standard service providers. No method of transmission or storage is completely secure, but we work to protect your information and review our practices regularly.
Your Rights
You may request access to, correction of, or deletion of your information, and may opt out of text communications at any time by replying STOP. Contact us at info@oconnautomation.com to make a request.
Children's Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect information from children.
Changes to This Policy
We may update this policy from time to time. The effective date above reflects the most recent update.
Contact Us
Questions about this policy can be directed to info@oconnautomation.com or +1 725 900 9039.
